Refund and Returns Policy

There are certain situations where only partial refunds are granted:

Refund Policy Template

Last modified: 11/28/2023

Introduction

“gofire “ is committed to your satisfaction. If you have purchased digital/hard goods/subscription from gofire and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

Refund must be requested in writing by contacting 9anatyassin@gmail.com
Request of refund must be made within 30 days of the original purchase date
Hard goods must be returned to gofire immediately, according to the instructions you will receive once contacting 9anatyassin@gmail.com as directed in step 1.
The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in gofire sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://gofiretv.net/

Ebook
Books

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

Refund must be requested in writing by contacting 9anatyassin@gmail.com
Request of refund must be made within 30 days of the original purchase date

gofire is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact gofire at 9anatyassin@gmail.com for any questions related to our policy, or simply to let us know how we can help.

gofire
MASSIRA 2 tighassalin, khenifra
Tighassaline, Morocco 54003
9anatyassin@gmail.com
+212639504423
https://gofiretv.net/

Refunds

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.